FAQ

Frequently Asked Questions

What is the origin of the name Philip Martin's and how do you pronounce it?


Philip comes from the name of the founder's first son, Filippo, while Martin comes from the name of his daughter Martina. The third son Tommaso gives his name to the Tommy's line and now from this year he also gives his name to Philip Martin's Academy: Tommy's Academy. It is pronounced "Filip Martins".




Where are Philip Marin's products made? Are they made in Italy?


All Philip Martin's products are made in Italy, precisely in Veneto, by Italian producers. For this reason we decided to put MADE OF ITALY in the logo, taking a stylistic license to make it clear that the products are all Italian products, made in Italy, by Italians.




What are the vision and values of the Philip Martin's brand?


The philosophy is based on 5 foundations that are well present and shared by all Philip Martin's men and women:

  • BIO-ORGANIC. The intoxicating balance between nature and science in innovative, patented and certified plant formulas. Natural and functional active ingredients, sought after to make the product perform.
  • GREEN. Bio-compatibility, respect for the environment and social responsibility are enclosed in the perfect combination of Bio-Organic active ingredients and Green chemistry. A union that makes each product effective, without the use of toxic substances.
  • SENSORY. Philip Martin's wellbeing is a journey in which taste, smell and the resulting sensations lead the person to dream and relive unique moments. The resulting pleasure is the soul of the company's creations.
  • LUXURY. The pleasant moment, the well-being of one's body and mind, the pride in looking in the mirror: Philip Martin's leads to luxury, intrinsic to each of us, with sublime blends.
  • UNIQUENESS. Philip Martin's is not just a product, but a system that includes evolution, growth, competence, skills in an engaging way and with a strong personality. The training, consultancy, philosophy and concept store are designed to make each path unique.




Are Philip Martin's products tested on animals?


Philip Martin’s does not carry out or commission animal testing, according to EU
regulations (EC) 1223/2009 on cosmetic products. EU guidelines state that the use
of the claim “cruelty free” could imply that other companies aren’t, and this could be
misleading. Considering this we have decided not to brag about something which is
forbidden by law anyway, therefore the products do not carry the claim or symbols
connected to the absence of animal testing. It’s important to add that the logos that
represent the “bunny/cruelty free” claim, which often require a subscription to
certain private companies, are not compulsory or necessary to guarantee the
respect of current regulations.




Is it possible to receive assistance in choosing Philip Martin's products?


We have created an email to which our technicians will answer all questions relating to assistance on both Skin Care and Hair Care products: technicalsupport@philipmartins.it




Does Philip Martin's do courses for professionals?


Of course, we have created an academy this year called Tommy's Academy, where we organize courses for hairdressers and courses for beauticians. Each professional is accompanied on the use of products, technical support, on the stimulation of their creativity with stylistic courses, on massages dedicated to each cosmetic line, for beauticians.




Do Philip Marin's products contain allergens?


Some products contain fragrances that contain allergens. They are written behind each product package. For particular questions, please ask for more information by writing to technicalsupport@philipmartins.it.




Do Philip Martin's products contain gluten?


We cannot exclude that some products, especially during some processing stages, have been contaminated by ingredients that contain gluten. However, no link has been shown between skin absorption and celiac disease.




Do Philip Martin's products contain parabens?


In no Philip Martin's product you will find parabens. The Parabens used to preserve the products have been replaced by naturally derived ingredients such as vitamin C and E. As you will see the Pao (Period after open) that is the storage time of the product after opening, indicated on each product, does not exceed never 6 or 12 months, after which the product must be replaced with a new one. This indicates a lack of parabens which keep for years, but are considered by us to be harmful chemistry.




Do Philip Martin's products contain silicones?


They are present only in some of our products, because they are essential for the function of those products. The silicones we use derive from silicon and are defined as "volatile", they are easily removed from the hair with a shampoo and do not start the performance of technical treatments.




Do Philip Martin's products contain sulfates?


We don't use SLS or SLES in our shampoo. However, we make use of Coco-Glucoside, Sodium Cocoyl Isethionate and many other surfactants derived from babassu and coconut. These are all foaming ingredients used for cleaning and therefore have similar functions. The difference is that the starting ingredients used to make these foaming ingredients are of the vegetable type (coconut or babassu).




Do Philip Martin's products contain nickel?


Nickel is a heavy metal found in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Neither Philip Martin's nor other cosmetic companies are in a position to give the certainty of the absolute absence of this substance in their products.




Do Philip Martin's products contain fragrances?


Yes, Philip Martin's products contain fragrances. An element that distinguishes our brand is Sensoriality, this makes the beauty routine and professional treatments an unforgettable moment.




Do Philip Martin's products contain alcohol?


Some Philip Martin's products contain alcohol, this is essential in some formulations to solubilize active ingredients or resins. Our formulas are perfectly balanced so as not to damage the stem and skin.




Do Philip Martin's products contain nanomaterials?


No, our products do not contain nanomaterials.




Do Philip Martin's products contain preservatives?


Yes, our products contain preservatives. Any product containing water is at risk for microbial contamination. To prevent this possibility we use food preservatives and, in any case, allowed by the European Regulation.




Do Philip Martin's products contain UV protection?


Yes, even though it is not possible to calculate the sun protection factor (SPF) of hair products, as they are applied to the hair and not to the skin.




Are Philip Martin's products natural or organic or bio?


In Philip Martin’s products there are ingredients from both natural (in certain cases
from specific organic farming) as well as synthetic sources. The synergy and
combination of these types of ingredients provide excellent performance,
professional quality and optimal conditions for product preservation and stability.
The list of ingredients on each product can be consulted directly in the salon, with
the support of the hairdresser. Please note that there is no specific regulation that
allows for the disassociation of natural/organic products from other product
categories. Natural/organic products are a part of the cosmetic definition given by
the EU – they must therefore respect the requirements connected to safety and
product information. Contrary to the common perception of consumers, “natural” or
“organic” ingredients (and products) are not necessarily safer than ingredients of
“synthetic” origin.




Philip Martin's products are vegan?


“There are no specific regulations that distinguish vegan cosmetics from other
product categories, hence these products are classified under the definition of
cosmetics given by the EU and must respect the requirements established by these
norms. The term “vegan” is used by companies for marketing and communication
purposes. If by “vegan”, one is referring to products that do not contain animal
ingredients or sub-products, then many Philip Martin’s products could be
considered to be vegan. However, even though a large percentage of our products
do not contain animal-derived ingredients, there are others which contain beeswax,
keratin derivatives and caviar, for example. The composition of the products is
always given on the packaging and verifies the presence or lack of any ingredients
that are not suitable for vegans, and this check can be done directly by the
consumer. By saying “vegan” one is referring to products obtained via processes
without reactants that are animal-derived and/or excludes ingredients tested on
animals, then this becomes more difficult to establish in terms of whether the
product is vegan or not. The reactants do not appear on the ingredients list, and the
confirmation/denial of their use and their origin is very difficult to trace. If “vegan”
means to include the claim “not tested on animals”, it is important to remember that
EU guidelines state that this claim is misleading, because all the components in
cosmetic products in the present day on the market must have been analysed via
animal testing in the past and this was historically acceptable, to ensure that these
products would not damage consumers. It is more likely that those consumers who
are sensitive to a vegan lifestyle lean towards the amplest meaning of the word.
Considering the above statement, in the respect of these consumers and EU
guidelines, we do not claim that our products are “vegan”, even if those products do
not contain animal ingredients.




Do Philip Martin’s products contain peanuts and/or other nuts?


Ingested peanuts are often responsible for allergic reactions, which can be severe.
The main nuts involved in food allergies are almonds, hazelnuts, walnuts, cashew,
pecan, Brazil, pistachio and macadamia nuts. There are documented cases of
cross-reactivity between different types of nuts and legumes. Considering this,
determining whether ingredients derived from these substances are present or not
requires extreme prudence and caution. Even if ingredients obtained from peanuts
or nuts (e.g. almond oil) are present in some of our formulas, these are not added
to most of our formulas. In the latter, we cannot certify the complete absence of
these substances. In the production of our cosmetics, a large number of raw
materials from various suppliers are used. Even the machinery, locations and
production processes are varied. This complexity makes it impossible to guarantee
that our products are 100% free of traces of these substances that could give an
allergic reaction to those individuals who are sensitive to peanuts, nuts and
legumes.




Can hair colourants irritate or provoke allergies?


In people with a predisposition, yes, as can any other substance. For this reason,
those people who know they are sensitive to certain ingredients can and must
carefully read the labels before using a product or tell their hairdresser they have a
particular sensitivity before a technical service. We advise to always proceed with a
patch test – how to do this is written in detail on the packaging/leaflet of the Philip
Martin’s hair colour being used. It’s important to avoid contact with colourants if,
following the patch test, reactions such as blotches or itchiness occur. It’s important
to avoid contact with colourants if the client has a sensitive, irritated or damaged
scalp, or if the person has had reactions in the past due to hair colourants. All Philip
Martin’s colours have warnings and instructions for their use which, if followed
scrupulously, minimize or avoid the risks of irritation or allergic reactions.




Can I use Philip Martin’s products if I have a food allergy to milk and its derivatives?


All of Philip Martin’s products doesn’t contain milk proteins. A food sensitivity to a
particular substance does not necessarily imply that there will be a skin allergy to
the same substance, however, this cannot be excluded entirely. A deeper analysis
can be done by a qualified doctor, therefore, in the case of doubt, we suggest you
read the ingredients list on the product carefully and ask for clarification and further
information from your doctor.




Can I use Philip Martin’s hair colour products, during pregnancy or breastfeeding?


Although we select our ingredients to ensure high skin tolerance, we recommend
you to follow the advice of your gynecologist. During pregnancy skin sensitivity is
higher and so there is an increased risk of allergy even in women who have never
had such problems.
For this reason, we do not recommend the application of any hair colour in the first
trimester of pregnancy and, as far as the other months, we advise to ask the
opinion of the gynecologist: Some recommend the use of natural colors from the
4th month, others recommend it only after pregnancy or breastfeeding.




Do Philip Martin’s colouring products contain PPD?


Parafenyleneendiamine (PPD) is a hair dye used in oxidation colouring. It is also a
contact allergen that may result in a retarded hypersensitivity reaction following
exposure. In the OBC and Split Color lines it is contained in a minimal quantity in
some shade for guarantee the final result, Philip Martin's is working for eliminate the
PPD from the color line. In the True Color line , PPD is not present in any of the
nuance. In Phillip Martin's products with the words contains phenylenediamines'or
contains diaminobenzenes, an amine present it is identified, this indication shall be
reported even if the product is not present in the product, because any dye
pigments derives from the amines.




Does the hair color Philip Martin's contain RESORCIN?


RESORCIN is a hair dye used in oxidation colouring. It is also a contact allergen
that may result in a retarded hypersensitivity reaction following exposure. In the
Organic Base Color and Split Color lines it is contained in a minimal quantity in
some shade for guarantee the final result, Philip Martin's is working for eliminate the
RESORCIN from the color line. In the True Color line, the RESORCIN is not
present in any of the nuance.




Hair color Philip Martin's contains AMMONIA?


Yes in the True Color line. Ammonia is an alkaline used in oxidation hair colour.
Ammonia and the peroxide helps to remove, partly, the natural hair color (melanin)
to allow it to lift up to 5 levels. After acting on the hair, ammonia evaporates easily,
leaving hair conditioned, producing hair from healthy appearance with vibrating
shine. In our body, ammonia is a product produce in the body for the activity of
many tissues, but most of it, it comes from the metabolism of food proteins and
intestinal bacterial fermentations. It is also in the food field, since it is a bakery
leavening agent. It must not be confused with the ammonia used for housekeeping
even if they have the strong smell in common.




Hair color Philip Martin's contains Mea?


Yes in Organic Base Color and Split Color. MEA is an alkaline - used hair alkalinizing used in oxidation colouring. The main advantage of Mea is the less chemical smell in relation to ammonia, used at low concentration, there is no problem with colour performance and hair protection. The Mea molecule is much larger (it is a liquid) does not evaporate like the ammonia molecule (a gas), so that is why it does not smell. This also means that the MEA is
harder to remove from hair and can remain on the scalp/hair after shampoo and
continue the oxidation process. In the case of Philip Martin's the concentration of
MEA in our colour is the least that can be used into a professional coloring to
ensure the performance. In order to facilitate its removal, the Oleic Acid has been
added.




Hair color Philip Martin's contains PETROLATUM?


The Philip Martins True Color, contain petrolatum. This is a substance (vulgar
name: Vaseline) derived from refining oil oils, through various processes
guaranteeing their purity and safety, which can be used both in pharmaceutical
products and in cosmetic products, in fact, called white or refined petrolatum.
The petrolatum used in cosmetic products, in addition to comply with the
requirements of Farmacopea Europea, also complies with the Italian and European
cosmetics legislation. In Philip Martin's this ingredient it is used as a viscosity to
stabilize the product, and with a minimum concentration.




The Phillip Martin's Henna contains 2-hydroxy-1,4-naphthoquinone.?


Yes, the 2-hydroxy-1,4-naphthoquinone, which is vulgarised, called Lawstone, is
the pigment that allows the Henna, Lawsonia Inermis, to coloring hair. Our herbs do
not contain any metal substances or artificial, but it is good to perform the skin
sensity test.




Do you have any ingredients in your products who interfere with the endocrine system?


We pay close attention to the concerns about alleged endocrine interference in
cosmetics. All new raw materials are being examined and the ingredients we have
already used are constantly being assessed. Our aim is to ensure that our products
are safe and that they do not contain endocrine interfering. Although neither Philip
Martin's no other cosmetic brand are in a position to provide certainty for the
absolute absence of this substance in its products.




Do you have formaldehyde or formaldehyde-releasing preservatives in your products?


The Philip Martins philosophy has always been focused on placing the health of the
hairdresser first. For this has always been committed and always strive not to use
products that are harmful to the health of hairdressers, such as formaldehyde
and/or formaldehyde-releasing preservatives.




Where is the expiry date stated?


The expire date of the closedproduct is approximately 3 years. When opened, the product has a variable maturity from 6 to 12 months. The deadline is written on the package under the indication Pao.




What PAO is?


The Pao (Period After Opened) is the storage time of the product after opening, indicated on each product, never exceeds 6 or 12 months, after which the product must be replaced with a new one.




What happens if I use Philip Martin's products after the deadline indicated by the PAO?


Philip Martin's does not guarantee the quality of the product after this period. Obviously, depending on the conservation of the product, it could be good even after this period.




Where are Philip Martin's products manufactured?


They are all manufactured in Italy, precisely in Veneto between Padua and Vicenza.




I prodotti Philip Martin’s contengono nichel?


Nickel is a heavy metal present in many objects and foods that are commonly used
and can be traced in cosmetics. Neither Philip Martin’s no other cosmetic
companies are in the position to give an absolute certainty of the complete absence
of this substance within the products.




Can I use Philip Martin's products during pregnancy or while breastfeeding?


Philip Martin's cosmetic products are completely safe, there are no particular contraindications to their use during pregnancy. To guarantee safety, all Philip Martin's cosmetic products comply with the European Regulation 1223/2009 and the main international regulations and are evaluated by professional safety assessors. In case of doubts, for any intolerances or questions, we suggest you contact your doctor.




Do Philip Martin’s products contain Methylisothiazolinone and Methylchloroisothiazolinone?


The mixture of Methylisothiazolinone (MIT) and Methylchloroisothiazolinone (MCIT) is used in cosmetics as a preservative to counteract the development of microorganisms. Following the observation of an increase in allergic reactions to MIT, the use of this mixture was prohibited in cosmetics without rinsing by Regulation 1003/2014. In Philip Martin's products this preserved is not used.




Why is this type of packaging used?


The decision to use plastic over other types of materials is due to its greater ease of use by the end customer. In addition, more energy is required to recycle glass than plastic, plus glass has a much longer decomposition time than plastic. As for the paper, it comes from forests managed in a correct and responsible way. Nonetheless, Philip Martin's is committed to researching increasingly eco-sustainable materials for the planet.




I have skin allergies, can I use Philip Martin’s products without having any issues?


Allergies are a response of the immune system, the natural defence system of the
body, to substances that are recognised as being foreign and therefore dangerous.
If in the past you have had any kind of reaction after having used cosmetic
products, and you want to ensure that these episodes will not be repeated by using
our products, we suggest you consult your doctor, who can evaluate this in a
deeper and personalised way. If you do have allergies and have identified the
substances that cause your allergy (through medical testing), to avoid coming into
contact with these substances, you can verify the presence of substances within
the ingredients list on the packaging of the product before purchasing or using the
product.




The Philip Martin’s product are safe?


Yes, all Philip Martin’s cosmetic products are safe. Safety and the safeguarding of
the health of consumers is guaranteed by respecting EU regulation 1223/2009 and
the main international legislations that give a series of rules and limitations based
on solid scientific principles. In particular, having been developed respecting
European regulations, our cosmetics are scrutinized by professional safety checks
and experts who personally evaluate the ingredients, the finished product and the
function of each product to establish whether each cosmetic product is safe.




Where can I find the list of ingredients of Philip Martin's products?


In each product label right in front we have listed the first ingredients of the inci, that is, those that are present in the highest percentage in that product, then behind the complete list of ingredients. you will also find all the ingredients on the official website www.philipmartins.it and in the sub-sites.




What does the INCI list mean?


The word “inci”, more and more often referred to when referring to cosmetic products, is actually an acronym that stands for International Nomenclature of Cosmetic Ingredients: in other words, it is the list of basic ingredients of cosmetic products often abbreviated to international acronyms. Normally, the label of a product shows, after the name, the most important active ingredients it contains, that is, those with the highest concentration. We, the only company, put the first ingredients of the inci in front of us.




How can I read the INCI list?


The first ingredients have a higher percentage of concentration, gradually until the last one has the lowest concentration.




What is the pH of Philip Martin's products?


The pH of the products varies according to the type of product, and the function it performs. For examples, a shampoo goes from ph. 4 to 5.5 ph. For more information you can contact us.




Can Philip Martin's products be considered safe even if used by children?


Sure. From the very beginning, the founder wanted to conceive organic products, with a green philosophy, precisely for this sense of well-being that he wanted to offer, he gave the name of his children to the company, to indicate the nature of the product.




Are professional-sized products on sale via e-commerce?


No. Only Philip Martin's salons and institutes will have the professional format at their disposal.




The product has changed color, can I still use it?


Absolutely yes, the color change does not affect the performance of the product.




I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?


We have protocols in the case of skin and hair and skin anomalies. Please contact one of our stores to get a precise diagnosis for your problem.




How are Philip Martin's products stored?


The products should be stored away from heat sources.




The Philip Martin product contain palm oil?


In some Philip Martin's product is contain palm oil, this is because some of his
features are unique. Our philosophy, it has always been to respect people's and
Planet s health, for this use, we use RSPO certified palm oil.




What is meant by "synthetic" ingredient?


Synthetic ingredients are those that are completely obtained from synthetic reactions.




How can I apply for a job at Philip Martin's?


You can send your cv to accademia@philipmartins.it.




I am a blogger/journalist, how can I receive information or collaborate with you?


You can send an email to desk@philipmartins.it.




Is your question not included in any of the above?


Write to us at desk@philipmartins.it




Where can I edit my registration details?


At the top right you will find an item "My data".




How can I reset my login password?


In your account.




How can I receive your Newsletter?


Going to the official website www.philipmartins.it below, under the heading Subscribe to the newsletter.




Can I unsubscribe from your newsletter?


Sure. Just click on the received email and press unsubscribe.




I would like to distribute Philip Martin's products. Is that possible?


Our products are distributed in the Italian territory through our partners. We can gladly consider the possibility for some areas that are still free. Write to desk@philipmartins.it.




Can I request a quotation for large orders?


For a precise answer, please send an email with the quantities to desk@philipmartins.it.




Where can I find a list of Philip Martin's Salons?


You can send an email to the distributor of reference in the area you are interested in. If you do not find your area in the list below, write to desk@philipmartins.it.
Here is the list:

VENETO
VICENZA - VERONA - PADUA
Calenda s.p.a.
Via E. Fermi, 52 35030 Veggiano (PD)
info@calenda.it
049-9002727
PADUA - TREVISO - VENICE - PORDENONE
Egierre s.r.l.
Via Adriatica, 5F 31020 San Vendemiano (TV)
info@egierre.com
0438-1841968
FRIULI VENEZIA GIULIA
Jeffrey Wood
jeffreywood@philipmartins.it
338-8124675
EMILIA ROMAGNA
BOLOGNA - PIACENZA
LBWH s.r.l.
Via De Gasperi, 1 29010 Pontenure (PC)
michaellibelli@hotmail.it
0523-510504 LOMBARDY
BRESCIA - CREMONA - MANTOVA - BERGAMO
Biokalè
info@biokalecosmesi.it
030-3760222
MONZA BRIANZA - COMO - VARESE - MILAN
Diego Sirna
diegosirna@philipmartins.it
335-5639432
LECCO - SONDRIO - BERGAMO
Fabio Zeziola
fabiozeziola@philipmartins.it
348-2241368
PAVIA - LODI
Fabrizio Dellatorre
fabriziodellatorre@philipmartins.it
342-6460455 PIEDMONT
Klass s.a.s.
Via G. Leopardi, 10
10040 Piobesi Torinese (TO)
klass.torino@gmail.com
392-0426574 / 392-20426534 TUSCANY
Blab
Via Paisiello, 11
50041 Calenzano (FI)
blab.office@gmail.com
328-4247555 UMBRIA
Kosmetics
Viale Belvedere 6
06042 Campello sul Clitunno (PG)
kettyfiore@alice.it
347-1890842 MARCHE
Kriman
Via Tintoretto 2 / A 60019
Senigallia (AN)
crimorisc@gmail.com
338-1060988 ABRUZZO
Thermo Net s.a.s.
Via S. Tommasi, 65126 Pescara (PE)
claudiatorlontano@yahoo.it
085-4510140 LAZIO
HAIR CARE
Leaf s.r.l.
Via A. Mercanti, 30 00148 Rome (RM)
amministrazione@leaf-haircare.com
06-69365321
SKIN CARE
Ethereal
serena.pieropan@gmail.com
335-6190062 CAMPANIA
NAPLES
PM Consulting s.r.l.s.
Via Solfatara, 80072 Pozzuoli (NA)
pm.napoli@philipmartins.it
081-3031182
Mr. Paolo Patacchini 329-0074393
CASERTA
Manna Salvatore Representations
Via Libertà 506, 81024 Maddaloni (CE)
sasamanna@gmail.com
389-9513138
BENEVENTO - SALERNO - AVELLINO
Pietro Siniscalco
pietrosiniscalco24@gmail.com
331-9746986 PUGLIA
Blab
Via Paisiello, 11
50041 Calenzano (FI)
blab.office@gmail.com
328-4247555 SICILY
Cromos
Via F. De Roberto, 2495016 Mascali (CT)
cromos.caruso@gmail.com
348-3731182




I can’t view the website correctly, what can I do?


You can try to refresh the site, then check the line. Finally turn off the device and turn it back on. Then try again. If the problem persists, we recommend that you contact a technician. If the problem is only on our site, then send an email to desk@philipmartins.it, with all your data to be able to call it back.




What are the delivery times?


In general, all domestic orders are processed in a maximum of 3 working days, abroad we have delivery times that depending to the distance.




How much is shipping?


Shipping in Italy is free. Shipping to Cee countries + Vatican City + Switzerland + Albania costs € 25.00. In all the rest of the world it costs € 50,00.




In which countries do you ship to?


We ship all over the world.




How can I track an order?


You can find the details in your account and in the email that will be sent to you.




How do i have to proceed in case of non-receipt of the order?


You can send an email to shop@philipmartins.it with your order number, name and surname with which you sent the order. We will reply quickly.




Can I receive free samples of Philip Martin's products?


We do not send free samples from our web site, but you can go to any Philip Martin's salon or institute around the world to try them out.




Can I receive a catalog of Philip Martin's products?


We do not use paper catalogs, all contemporary and updated information can be found on our official website www.philipmartins.it.




Am I entitled to free samples or discounts for large orders?


No, we do targeted promotions and free samples depending on the season.




How to proceed if the package has signs of tampering or breaking in?


It must never be collected, but refused to the courier. It will return to us and we will send it back undamaged.




Is it possible to return a product purchased online that is believed to be defective?


Sure.
The Customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the goods.
To exercise the right of withdrawal, the Customer must fill out the form on the site.
In this communication, the Customer must also communicate their IBAN code, correct and complete with every detail necessary for the credit of the amount to be refunded.
The shipping costs for returning the products are charged to the customer. The products must be returned intact and in their original packaging. If the Seller finds damage and / or breakages of the goods returned by the Customer, or if he verifies that the withdrawal has been exercised after 10 working days from receipt of the goods, the right of withdrawal cannot be exercised, the Seller will not refund the purchase price and will make the product available to the Customer, who can take it back at his own expense and care.
If all the conditions for a valid withdrawal are met, and the returned goods are found to be intact, the Seller will refund the price to the customer by bank transfer within 30 working days of receipt of the goods.




What to do if I receive a different product than the one ordered?


You proceed with the return with the request by filling out the form on the site.




Can I partially or totally withdraw my order?


You proceed with the return with the request by filling out the form on the site.




Is it possible to exchange a product purchased in a shop from your site?


No. If you bought from one of our shop, you must contact the center and make an agreement with them.




Is it possible to exchange a product purchased online at a store?


No, this option is not contemplated, because Philip Martin's has not entered this type of agreements with the stores.




How can I use a promotional code or a discount coupon?


The discount code is used during the purchase at the checkout. You enter the code in the appropriate form by typing it carefully, then the system does everything by itself.




Why the promotional code entered doesn'twork?


If the code does not work, it means that it is no longer active and therefore the promotion has expired. Take a good look at the expiration date of the promotions, otherwise you can send an email to shop@philipmartins.it and we will promptly give you an answer.




Can I use 2 discount coupons for the same order?


Usually only one code can be used at a time, so the discount codes cannot be combined.




Are online prices the same as those of Philip Martin's salons?


No. The company policy is based on the idea that we give to the Philip Martin's hairdressers a special treatment, so you will find products with significant savings in our salons.









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Philip Martin is an Italian brand of professional Hair Care and Skin Care products.

Via Brenta 34 36077 Altavilla Vicentina (VI) - Italy

+39 0444 370833

desk@philipmartins.it

 

Registered Office:
Via Armistizio 13 35142 Padua (PD)
VAT Number 04450040284

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