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FAQ

Preguntas Frecuentes

  • What is the origin of the name Philip Martin's and how is it pronounced?
    Philip derives from the name of the founder's first son, Filippo, while Martin derives from the name of his daughter Martina. The third son Tommaso gives his name to the Tommy's line and now, starting this year, he also gives his name to the Philip Martin's Academy: Tommy's Academy. Pronounced “Filip Martins”.
  • Where are Philip Martin's products made? Are they Made in Italy?
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  • What are the philosophy and values ​​of the Philip Martin's brand?
    The philosophy is based on 5 fundamentals well present and shared by all Philip Martin's men and women: THE BIO-ORGANIC. The inebriating balance between nature and science in innovative, patented and certified plant formulaic complexes. Natural and functional active ingredients, researched to make the product performing. THE GREEN. Bio-compatibility, respect for the environment and social responsibility are contained in the perfect combination of Bio-Organic active ingredients and Green chemistry. A union that makes each product effective, without the use of toxic substances. SENSORIALITY. Philip Martin's wellbeing is a journey in which taste, smell and the resulting sensations lead the person to dream and relive unique moments. The resulting pleasure is the soul of the company's creations. THE LUXURY. The pleasant moment, the well-being of one's body and mind, the pride in looking at oneself in the mirror: Philip Martin's brings luxury, intrinsic to each of us, with sublime blends. UNIQUENESS. Philip Martin's is not just a product, but a system that includes evolution, growth, competence, ability in an engaging way and with a strong personality. The training, consultancy, philosophy and concept store are designed to make each journey unique.
  • Are Philip Martin's products tested on animals?
    Philip Martin's does not carry out or commission tests on animals, as required by European legislation, European Regulation 1223/2009 on cosmetic products. The EU guidelines also believe that the use of the wording “cruelty free” may imply that other companies are not and is therefore considered misleading. It is important to underline that the logos depicting "bunny/cruelty free", the use of which often requires registration with certain private bodies, are not mandatory nor necessary to guarantee compliance with current legislation.
  • Is it possible to receive assistance on choosing Philip Martin's products?
    Certain. We have created an email to which our technicians will answer all questions relating to assistance on both Skin Care and Hair Care products: desk@philipmartins.it
  • Does Philip Martin's organize courses for professionals?
    Of course, we have created an academy called Tommy's Academy this year, in which we organize courses for hairdressers and courses for beauticians. Each professional is accompanied on the use of the products, the technical support part, on the stimulation of their creativity with stylistic courses, on massages dedicated to each cosmetic line, for beauticians.
  • Do Philip Martin's products contain allergens?
    Some products contain fragrances that contain allergens. They are written behind each product package. For specific questions, please ask for further information by writing to technicalsupport@philipmartins.it.
  • Do Philip Martin's products contain gluten?
    We cannot exclude that some products, especially during some processing phases, have been contaminated by ingredients that contain gluten. However, no link has been demonstrated between skin absorption and celiac disease.
  • Do Philip Martin's products contain parabens?
    In no Philip Martin's product will you find parabens. The Parabens used to preserve the products have been replaced by naturally derived ingredients such as vitamin C and E. As you will see, the Pao (Period after open) i.e. the preservation time of the product after opening, indicated on each product, does not exceed never 6 or 12 months, after which the product must be replaced with a new one. This indicates lack of parabens which last for years, but are considered by us to be harmful chemicals.
  • Do Philip Martin's products contain silicones?
    They are only present in some of our products, because they are essential for the function of those products. The silicones we use derive from silica and are defined as "volatile", they are easily removable from the hair with a shampoo and do not affect the performance of technical treatments.
  • Do Philip Martin's products contain SULFATES?
    We do not use SLS or SLES in our shampoo. However, we make use of Coco-Glucoside, Sodium Cocoyl Isethionate and many other surfactants derived from babassu and coconut. These are all foaming ingredients used for cleaning and therefore have similar functions. The difference is that the starting ingredients used to make these foaming ingredients are of the vegetable type (coconut or babassu).
  • Do Philip Martin's products contain nickel?
    Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Neither Philip Martin's nor other cosmetic companies are in a position to guarantee the absolute absence of this substance in their products.
  • Do Philip Martin's products contain perfume?
    Yes, Philip Martin's products contain perfumes. An element that distinguishes our brand is Sensory, this makes the beauty routine and professional treatments an unforgettable moment.
  • Do Philip Martin's products contain alcohol?
    Some Philip Martin's products contain alcohol, this is essential in some formulations to solubilize active ingredients or resins. Our formulas are perfectly balanced to avoid causing damage to the stem and skin.
  • Do Philip Martin's products contain nanomaterials?
    No, our products do not contain nanomaterials.
  • Do Philip Martin's products contain preservatives?
    Yes, our products contain preservatives. Any product containing water is at risk of microbial contamination. To prevent this eventuality we use food preservatives and, in any case, permitted by the European Regulation.
  • Do Philip Martin's products contain UV protection?
    Yes, although for hair products it is not possible to calculate a sun protection factor, expressed in the SPF value, as they are applied to the hair and not to the skin.
  • Are Philip Martin's products natural or organic or organic?
    Philip Martin's products contain both natural (in some specific cases from organic farming) and synthetic ingredients. From the synergy of both we obtain high performance, professional quality and optimal storage and stability conditions. The list of ingredients of each product can be consulted on the packaging or directly in the salon, with the support of the hairdresser. It is important to remember that there is no specific regulation that distinguishes natural/organic products from other categories of cosmetics. Natural/organic products fall within the EU definition of cosmetics and must therefore comply with the safety and product information requirements established by this standard. Contrary to common consumer perception, “natural” or “organic” ingredients (and products) are not necessarily safer than those of “synthetic” origin.
  • Are Philip Martin's products vegan?
    There are no specific regulations that distinguish vegan cosmetics from other product categories, these therefore fall within the definition of cosmetics provided by the EU and must comply with the requirements established by this standard. The term "vegan" is used by companies for marketing and communication reasons. If the expression “vegan” refers to products that do not contain ingredients or by-products of animal origin, then many Philip Martin's products could be considered as such. However, although most of our products do not contain animal-derived ingredients, there are others that contain beeswax, keratin derivatives and honey for example. The composition of the products is always shown on their packaging and the verification of the presence or absence of any ingredients not suitable for vegans can be easily done by the consumer. In addition to this, if the term "vegan" refers to products developed with ingredients obtained from processes without animal-derived reagents and/or with the exclusion of ingredients tested on animals, it becomes more difficult to establish whether a product is vegan or not. . The reagents do not appear in the INCI and confirmation/denial of their use and origin is very difficult to find. If "vegan" also includes the claim "not tested on animals", it is worth remembering that the EU guidelines consider this claim misleading because the components of every cosmetic product on the market today must have been analyzed in the past using methods of historically accepted animal testing, to ensure that they did not cause any harm to consumers. It is more likely that those who are sensitive to the vegan theme will lean towards the broader interpretation of the term. In consideration of the above, in compliance with these consumers and European guidelines, we do not boast the "vegan" claim for our products, not even for those that do not have ingredients of animal origin in the composition.
  • Do Philip Martin's products contain peanuts and/or tree nuts?
    Peanut taken orally is often responsible for even serious allergic phenomena. The main nuts involved in food allergic reactions are almond, hazelnut, walnut, cashew, pecan, Brazil nut, pistachio and macadamia nut. There are documented cases of cross-reactivity both between different nuts and with legumes. In consideration of the above, determining the presence or absence of ingredients derived from these substances requires extreme seriousness and caution. Although ingredients obtained from peanuts or tree nuts (e.g. almond oil) are present in some of our formulas, they are not added to the majority of our products. In this second case, however, it is not possible for us to certify the complete absence of these substances. In fact, an enormous number of raw materials from different suppliers are used in the production of our cosmetics. The plants, locations and production processes are also varied. This complexity makes it impossible to guarantee that our products are 100% free of traces of substances capable of eliciting an allergic response in individuals sensitive to peanuts, tree nuts and legumes.
  • Can hair dyes cause irritation or allergies?
    In predisposed people, yes, as can any other type of substance. For this reason, anyone who knows they are sensitive to certain ingredients can and must read the labels carefully before using the product or report it to their hairdresser before the technical service. We recommend always proceeding with the skin sensitivity test, the method of execution of which is reported in detail on the Philip Martin's hair color packaging/leaflet. It is important to avoid contact with dyes if adverse reactions, such as stains or itching, have appeared following the sensitivity test. It is important to avoid contact with dyes even if you have sensitive, irritated or damaged scalp or if you have already experienced reactions due to the use of hair dyes in the past. All Philip Martin's colors contain explicit warnings and instructions for use on the label which, if followed scrupulously, allow you to minimize or avoid the risk of irritative or allergic reactions.
  • If I have a food allergy to milk and dairy products, can I use Philip Martin's products?
    All Philip Martin's products do not contain milk proteins. Although food sensitivity to a certain substance does not necessarily imply the onset of a skin allergy to the same substance, it is not possible to exclude this possibility. In-depth assessments on this matter can only be made by medical personnel, therefore if you have any doubts, we suggest you carefully read the ingredient list on the product and ask your doctor for clarifications and further information.
  • Can Philip Martin's colors be used during pregnancy or breastfeeding?
    Regarding the use of our hair dyes during pregnancy, we recommend following the advice of your gynecologist. In fact, although the ingredients are selected to guarantee high skin tolerability, it must be considered that during pregnancy the skin's sensitivity is greater and therefore there is an increased risk of a sensitization or allergy reaction even in women who have never had such problems. For this reason, we do not recommend the application of any hair dye in the first trimester of pregnancy and, as regards the other months, we defer to the opinion of the gynecologist: some recommend the use of natural dyes starting from the 4th month, others recommend them only after pregnancy and breastfeeding.
  • Does Philip Martin's hair color contain PPD?
    Paraphenylenediamine (PPD) is a hair dye used in oxidative coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following exposure. In the Organic Base Color and Color Split coloring lines, some nuances contain a minimal amount in order to guarantee the final color result. Philip Martin's is working to eliminate PPD from the dyes. In the True Color color line this is not present in any of the shades. In Philip Martin's products, the wording "Contains phenylenediamines" or "Contains diaminobenzenes" identifies the presence of an amine. This wording is reported even if PPD is not present in the product since any colorant derives from amines.
  • Does Philip Martin's hair color contain RESORCIN?
    RESORCIN is a hair dye used in oxidation coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following exposure. In the Marmellatà and Glitch coloring lines, some nuances contain a minimal amount in order to guarantee the final color result. Philip Martin's is working to eliminate RESORCIN from dyes. In the color line True Color is not present in any of the shades.
  • Does Philip Martin's hair color contain AMMONIA?
    Yes, in True Color. Ammonia is a hair alkalizer used in oxidation coloring. This together with the oxidant helps to partially remove the natural color of the hair (melanin) to allow lightening up to 5 levels. After working on the hair, the ammonia evaporates easily, leaving the hair conditioned, producing healthy-looking hair with vibrant shine. In our body, ammonia is a product that is formed in the body due to the activity of many tissues, but mostly derives from the metabolism of food proteins and from intestinal bacterial fermentations. It is also found in the food sector, as it is a leavening agent used in pastry making. It should absolutely not be confused with ammonia used for household cleaning even if they have a strong odor in common.
  • Does Philip Martin's hair color contain MEA?
    Yes, in the Marmellatà and in the Glitch. MEA is a hair alkalizer used in oxidation coloring. The main advantage of MEA is less chemical smell compared to ammonia, used at low concentration, there is no problem with color performance and hair protection. The MEA molecule is much larger (it's a liquid) it doesn't evaporate like the ammonia molecule (a gas) so that's why it doesn't smell. This also means that MEA is more difficult to remove from the hair and may remain on the scalp/hair after shampooing and continue oxidation. In the case of Philip Martin's, the concentration of MEA in our color is the minimum that can be included in a professional color to guarantee its performance, plus Oleic Acid was added to facilitate its removal.
  • Does Philip Martin's hair color contain PETROLATUM?
    Philip Martin's True Color contains Petrolatum. This is a substance (common name: stringy Vaseline) derived from the refining of petroleum lubricating oils, through various processes that guarantee their purity and safety, such that it can be used both in pharmaceutical products and in cosmetic products, in fact it is defined as petrolatum white or refined. Petrolatum used in cosmetic products, in fact, in addition to complying with the requirements of the European Pharmacopoeia, also complies with the provisions of Italian and European legislation on cosmetics. In Philip Martin's this ingredient is used as a viscosifier to stabilize the product and with a minimum concentration.
  • Does Philip Martin's Henna contain 2-hydroxy-1,4-naphthoquinone?
    Yes, 2-hydroxy-1,4-naphthoquinone commonly called Lawsone is the pigment that allows Henna, Lawsonia inermis, to color hair. Our dye herbs do not contain metallic or artificial substances, nevertheless it is good practice to always carry out a skin sensitivity test.
  • Are Philip Martin's products using ingredients that disrupt the endocrine system?
    We pay close attention to concerns about alleged endocrine disruptors in cosmetics. All new raw materials are screened and the ingredients we have already used are constantly evaluated. Our goal is to ensure that our products are safe and do not contain endocrine disruptors. Nonetheless, neither Philip Martin's nor other cosmetic companies are in a position to provide the certainty of the absolute absence of this substance in their products.
  • Is formaldehyde or formaldehyde removers used in Philip Martin's products?
    Philip Martin's philosophy has always focused on putting the hairdresser's health first, which is why it has always committed and will always commit to not using products that are harmful to the hairdresser's health such as formaldehyde and/or formaldehyde removers .
  • Do Philip Martin's products have an expiry date?
    Certain. The shelf life of the closed product is approximately 3 years. Upon opening, the product has a shelf life ranging from 6 to 12 months. The expiry date is written on the package under the indication Pao.
  • What does the PAO indicate?
    The Pao (Period After Opened) is the shelf life of the product after opening, indicated on each product, it never exceeds 6 or 12 months, after which the product must be replaced with a new one.
  • What happens if I use Philip Martin's products after the deadline indicated by the PAO?
    Philip Martin's does not guarantee the quality of the product after this period. Obviously, depending on how well the product is stored, it could be good even after this period.
  • Where are Philip Martin's products manufactured?
    They are all manufactured in Italy, precisely in Veneto between Padua and Vicenza.
  • Do Philip Martin's products contain nickel?
    Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Neither Philip Martin's nor other cosmetic companies are in a position to guarantee the absolute absence of this substance in their products.
  • Can I use Philip Martin's products during pregnancy or while breastfeeding?
    Since Philip Martin's cosmetic products are completely safe, there are no particular contraindications to their use during pregnancy. To guarantee safety, all Philip Martin's cosmetic products comply with European Regulation 1223/2009 and the main international regulations and are evaluated by professional safety assessors. In case of doubts, for any intolerances or questions, we suggest contacting your doctor.
  • Philip Martin's products contain Methylisothiazolinone and Methylchloroisothiazolinone
    The mixture Methylisothiazolinone (MIT) and Methylchloroisothiazolinone (MCIT) is used in cosmetics as a preservative to counteract the development of microorganisms. Following the observation of an increase in allergic reactions to MIT, the use of this mixture was prohibited in leave-in cosmetics by Regulation 1003/2014. This preservative is not used in Philip Martin's products.
  • Why is this type of packaging used?
    The decision to use plastic compared to other types of materials is due to its greater ease of use by the end customer. Furthermore, recycling glass requires using a greater amount of energy than plastic, plus glass has a much longer decomposition time than plastic. As for the paper, it comes from forests managed correctly and responsibly. Nonetheless, Philip Martin's is committed to researching increasingly eco-sustainable materials for the planet.
  • I suffer from skin allergies, can I use Philip Martin's products without problems?
    Allergy is a response of the immune system, the body's natural defense system, to substances that are recognized by it as foreign and therefore dangerous. If you have observed sensitization reactions following the use of cosmetic products in the past and want to ensure that such episodes do not repeat with the use of our products, we suggest you contact your doctor, who will be able to carry out in-depth and personalized assessments. If you have allergies and have identified the substances that cause your allergy (through medical tests), to avoid coming into contact with these substances, you can check for the presence of substances in the list of ingredients on the product packaging before purchasing or use the product.
  • Are Philip Martin's products safe?
    Yes, all Philip Martin's cosmetic products are safe. Safety to protect consumer health is guaranteed by compliance with European Regulation 1223/2009 and the main international regulations, which for this purpose provide a series of rules and limitations based on solid scientific principles.
  • Where can I read the list of ingredients of Philip Martin's products?
    On each product label, right at the front we have listed the first ingredients of the INCI, i.e. those which are present in the greatest percentage in that product, then behind the complete list of ingredients. you will also find all the ingredients on the official website www.philipmartins.it and in the sub-sites.
  • What does INCI list mean?
    The word "inci", increasingly often mentioned in relation to cosmetic products, is actually an acronym that stands for International Nomenclature of Cosmetic Ingredients: in other words, it is the list of basic ingredients of cosmetic products often abbreviated to international acronyms. Normally, the label of a product reports, after the name, the most important active ingredients it contains, i.e. those with the highest concentration. We, the only company, put the first ingredients of the INCI up front.
  • What is the pH of Philip Martin's products?
    The pH of the products varies based on the type of product and the function it performs. For example, a shampoo has a pH. 4 to 5.5 ph. For further information you can contact us.
  • How do you read the INCI list?
    The first ingredients have a higher concentration percentage, gradually leading to the last one which has the lowest concentration.
  • Can Philip Martin's products be considered safe even when used by children?
    Certain. From the beginning, the founder wanted to conceive organic products, with a green philosophy. Precisely for this sense of well-being that he wanted to offer, he gave the name of his children to the company, to indicate the nature of the product.
  • Are professional format products for sale via e-commerce?
    No. Only Philip Martin's salons and institutes will have the professional format available to them.
  • The product has changed color, can I still use it?
    Absolutely yes, the color change does not affect the performance of the product.
  • I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?
    We have protocols in the case of skin, hair and skin anomalies. Please contact one of our stores to get a precise diagnosis for your problem.
  • How are Philip Martin's products stored?
    The products should be stored away from sources of color.
  • Do Philip Martin's products contain palm oil?
    Palm oil is present in some Philip Martin's products, this is because some of its characteristics are unique. Our philosophy has always been to respect the health of people and the planet, which is why we only use RSPO certified palm oil.
  • What is meant by "synthetic" ingredient?
    Synthetic means that it has been synthesized, that is, it has undergone a modification process based on synthesis, therefore chemically in the laboratory.
  • How can I apply to work at Philip Martin's?
    Potete inviare il vostro curriculum a desk@philipmartins.it .
  • I am a blogger/journalist, how can I receive information or collaborate with you?"
    You can send an email to desk@philipmartins.it.
  • Does your question not fit any of the above?
    Write to desk@philipmartins.it
  • Where can I change my registration data?
    At the top right you will find an item "My data".
  • How do I reset my login password?
    In your account.
  • How can I receive the Newsletter?
    Going to the official website www.philipmartins.it below, under Subscribe to the newsletter.
  • Can I unsubscribe from the Newsletter?
    Certain. Just click on the email received and press unsubscribe.
  • I would like to distribute Philip Martin's products. It's possible?
    Our products are distributed throughout Italy through our partners. We are happy to explore the possibility of some areas that are still free. Write to desk@philipmartins.it.
  • Can I request a commercial offer for large quantities?
    To get a precise answer, please send an email with the quantities to desk@philipmartins.it.
  • Where can I find the list of Philip Martin's Salons?
    You can look on the official website in the STORE LOCATOR, or send an email to desk@philipmartins.it.
  • I can't view the site correctly, what can I do?
    You can try to refresh the site, then check the line. Finally, turn off the device and turn it back on. Then try again. If the problem persists we recommend that you contact a technician. If the problem is only on our site, then send an email to desk@philipmartins.it, with all your details so we can call you back.
  • What are the delivery times?
    In general, all national orders are processed in a maximum of 3 working days, abroad we have variable delivery times depending on the distance.
  • How much is shipping?
    Shipping to Italy is free. Shipping to CEE countries + Vatican City + Switzerland + Albania costs €25.00.
  • Which countries are shipped to?
    We ship to Italy, Albania, Andorra, Austria, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Republic Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
  • How do I track an order?
    You can find the details in your account and in the email that will be sent to you.
  • What do I do if I don't receive the order?
    You can send an email to desk@philipmartins.it with your order number, name and surname with which you sent the order. We will reply promptly.
  • Can I receive free samples of Philip Martin's products?
    We don't send free samples from our site, but you can go to any Philip Martin's salon or institute around the world to try them.
  • Can I receive a catalog of Philip Martin's products?
    We do not use paper catalogues, all contemporary and updated information can be found on our official website www.philipmartins.it.
  • Am I entitled to freebies or discounts for large orders?
    No, we do targeted promotions and giveaways depending on the season.
  • What should I do if the package has signs of tampering or break-in?
    It must never be collected, but refused to the courier. It will return to us and we will send it back intact.
  • Is it possible to return a product purchased online that is believed to be defective?
    Certain. The Customer who for any reason is not satisfied with the purchase made has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the goods. To exercise the right of withdrawal, the Customer must complete the form on the site. In this communication, the Customer must also communicate their IBAN code, correct and complete with every detail necessary for crediting the amount to be refunded. Shipping costs for returning the products are borne by the Customer. The products must be returned intact and in the original packaging. If the Seller finds damage and/or breakages to the goods returned by the Customer, or if he verifies that the withdrawal has been exercised after the deadline of 10 working days from receipt of the goods, the right of withdrawal cannot be exercised, the Seller will not refund the purchase price and will make the product available to the Customer, who can take it back at his own cost and expense. If all the conditions for valid withdrawal exist, and the returned goods are found to be intact, the Seller will refund the price to the customer within 30 working days of receiving the goods, via bank transfer.
  • What should I do if I receive a different product than the one I ordered?
    We proceed with the return with the request by filling out the form on the site.
  • Can I partially or totally withdraw from my order?
    We proceed with the return with the request by filling out the form on the site.
  • Is it possible to exchange a product purchased in a center from your site?
    No. If you bought from one of our centres, you must contact the center and make an agreement with them.
  • Is it possible to exchange a product purchased online at a point of sale?
    No, this option is not contemplated, because Philip Martin's has not entered into agreements of this type with the points of sale.
  • How do I use a promotional code or discount coupon?
    The discount code is used during the purchase at the time of payment. You enter the code in the appropriate form by typing it carefully, then the system does everything by itself.
  • Why doesn't the promotional code entered work?
    If the code doesn't work, it means that it is no longer active and therefore the promotion has expired. Please look carefully at the expiry date of the promotions, otherwise you can send an email to desk@philipmartins.it and we will give you a response quickly.
  • Can 2 discount coupons be used for the same order?
    Usually only one code is used at a time, so discount codes cannot be combined.
  • Are the online prices the same as those in Philip Martin's salons?
    No. The company policy is based on the idea that we give Philip Martin's hairdressers special treatment, so you will find products in our salons with significant savings.
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