FAQ

Philip derives from the name of the founder's first son, Filippo, while Martin derives from the name of his daughter Martina. The third son Tommaso, gives the name to the Tommy's line and now this year it also gives its name to Philip Martin's Academy: Tommy's Academy. Pronounced “Filip Martins”.

All Philip Martin's products are made in Italy, precisely in Veneto, by Italian producers. Precisely for this reason we decided to put MADE OF ITALY in the logo , taking stylistic license to make it clear that the products are all products of Italy, made in Italy, by Italians.

The philosophy is based on 5 fundamentals well present and shared by all men and women Philip Martin's: • THE BIO-ORGANIC. inebriating balance between nature and science in innovative, patented and certified plant formulation complexes. Natural and functional active ingredients, researched to make the product perform. • THE GREEN. Bio-compatibility, respect for the environment and social responsibility are contained in the perfect combination of Bio-Organic active ingredients and Green chemistry. A union that makes each product effective, without the use of toxic substances. • THE SENSORIALITY of Philip Martin's is a journey in which taste, smell and the resulting sensations lead the person to dream and relive unique moments. The resulting pleasure is the soul of the company's creations. UNIQUENESS. Philip Martin's is not just a product, but a system that includes evolution, growth, competence, ability in an engaging way and with a strong personality. The training, consultancy, philosophy and concept store are designed to make each journey unique.

Philip Martin's does not carry out or commission tests on animals, in accordance with the provisions of European legislation, European Regulation 1223/2009 on cosmetic products. The guidelines of The EU also believe that the use of the wording “cruelty free” may imply that other companies are not and is therefore considered misleading. It is important to underline that logos depicting “bunny/cruelty free”, for which use is often registration with certain private bodies is required, they are not mandatory or necessary to guarantee compliance with current legislation.

Of course. We have created an email to which our technicians will answer all questions relating to product assistance both Skin Care and Hair Care: desk@philipmartins.it

Of course, we have created an academy called Tommy's Academy this year, in which we organize courses for hairdressers and courses for beauticians. Each professional is accompanied on the use of products, the technical support part, on the stimulation of their creativity with stylistic courses, on massages dedicated to each cosmetic line, for beauticians

Some products contain fragrances that contain allergens. They are written behind each product package. For particular questions, please ask for more information by writing to technicalsupport@philipmartins .it.

We cannot exclude that some products, especially during some manufacturing phases, have been contaminated by ingredients that contain gluten. However, no link has been demonstrated between skin absorption and celiac disease.

You will not find parabens in any Philip Martin's product. The parabens used to preserve the products have been replaced by naturally derived ingredients such as vitamin C and E. As you will see, the Pao (Period after open) i.e. the shelf life of the product after opening, indicated on each product, never exceeds 6 or 12 months, after which the product must be replaced with a new one. This indicates lack of parabens that last for years, but are considered by us to be harmful chemicals.

Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Nor Philip Martin's nor are other cosmetic companies in a position to provide the certainty of the absolute absence of this substance in their products.

Yes, Philip Martin's products contain perfumes. An element that distinguishes our brand is Sensory, this makes the beauty routine and professional treatments a moment unforgettable.

Some Philip Martin's products contain alcohol, this is essential in some formulations to solubilise active ingredients or resins. Our formulas are perfectly balanced so as not to cause damage to the stem and skin.

No our products do not contain nanomaterials.

Yes, our products contain preservatives. Any product containing water is at risk of microbial contamination. To prevent this eventuality we use food preservatives and, in any case permitted by the European Regulation.

Yes, although for hair products it is not possible to calculate a sun protection factor, expressed in the SPF value, as they are applied on the hair and not on the skin.

Philip Martin's products contain both natural (in some specific cases from organic farming) and synthetic ingredients. From the synergy of both we obtain high performance , professional quality and optimal storage and stability conditions. The list of ingredients of each product can be consulted on the packaging or directly in the salon, with the support of the hairdresser. It is important to remember that there is no specific regulation that distinguishes natural products. organic from other categories of cosmetics. Natural/organic products fall within the EU definition of cosmetics and must therefore comply with the safety and product information requirements established by this standard. Contrary to common consumer perception, ingredients (and products ) “natural” or “organic” are not necessarily safer than those of “synthetic” origin.

Peanut taken orally is often responsible for even serious allergic phenomena. The main nuts involved in food allergic reactions are almonds, hazelnut, walnut, cashew, pecan nut, Brazil nut, pistachio and macadamia nut. There are documented cases of cross-reactivity both between different nuts and with legumes As stated above, determining the presence or absence of ingredients derived from these substances requires extreme seriousness and caution. Although ingredients obtained from peanuts or tree nuts (e.g. almond oil) are present in some of our formulas, they are not added in the majority. of our products. In this second case, it is not possible for us to certify the complete absence of these substances. In the production of our cosmetics, a huge number of raw materials from different suppliers are used. The plants, locations and production processes are also varied. This complexity makes it impossible to guarantee that our products are 100% free of traces of substances capable of eliciting an allergic response in individuals sensitive to peanuts, tree nuts and legumes.

In predisposed people, yes, as can any other type of substance. For this reason, those who know they are sensitive to certain ingredients can and must read with pay attention to the labels before using the product or report it to your hairdresser before the technical service. We recommend always proceeding with the skin sensitivity test, the method of execution of which is reported in detail on the packaging/leaflet of the Philip Martin's È hair colour It is important to avoid contact with dyes if adverse reactions, such as spots or itching, have appeared following the sensitivity test. It is important to avoid contact with dyes even if you have sensitive, irritated or damaged scalp or if they have already occurred. past reactions due to the use of hair dyes. All Philip Martin's colors contain explicit warnings and instructions for use on the label which, if followed scrupulously, allow you to minimize or avoid the risk of irritative or allergic reactions.

All Philip Martin's products do not contain milk proteins. Although food sensitivity to a certain substance does not necessarily imply the onset of an allergy skin to the same substance, however, it is not possible to exclude this possibility. In-depth assessments in this regard can only be carried out by medical personnel, therefore if you have any doubts, we suggest that you carefully read the list of ingredients on the product and ask your doctor for clarification and further information. curant.

As regards the use of our hair dyes during pregnancy, we recommend following the advice of your gynaecologist. In fact, although the ingredients are selected for To ensure high skin tolerability, it must be considered that during pregnancy the sensitivity of the skin is greater and therefore there is an increased risk of a sensitization or allergy reaction even in women who have never had such problems. For this reason , we do not recommend the application of any hair dye in the first trimester of pregnancy and, as regards the other months, we defer to the opinion of the gynecologist: some recommend the use of natural dyes starting from the 4th month, others recommend them only after pregnancy and breastfeeding.

Paraphenylenediamine (PPD) is a hair dye used in oxidative coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following exposure. In the Organic Base Color and Color Split color lines it is contained in a minimal part in order to guarantee the final color result, Philip Martin's is working to eliminate PPD from the dyes it is not present in any of the nuances. In Philip Martin's products with the words “Contains phenylenediamines” or “Contains diaminobenzenes”, the presence of an amine is identified, this wording is reported even if PPD is not present inside the product any dye is derived from amines.

RESORCIN is a hair dye used in oxidative coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following In the Organic Base Color and Color Split color lines it is minimally contained in order to guarantee the final color result. Philip Martin's is working to eliminate RESORCIN from the dyes of nuances.

Yes, in True Color. Ammonia is an alkalizer for hair used in oxidative coloring. This together with the oxidant helps to partially remove the natural color of the hair (melanin) to allow it to lighten up to 5 levels. After acting on the hair, ammonia evaporates easily, leaving the hair conditioned, producing healthy-looking hair with vibrant shine it is a product that is formed in the body due to the activity of many tissues, but mostly derives from the metabolism of food proteins and intestinal bacterial fermentations. It is also found in the food sector, given that it is a leavening agent used in pastry making. It should absolutely not be confused with Ammonia used for household cleaning even if they have a strong odor in common.

Yes, in Marmellatà and Glitch. MEA is a hair alkalizer used in oxidation coloring. main advantage of MEA is less chemical smell than ammonia, used at low concentration, there is no problem with color performance and hair protection. The MEA molecule is much larger (it is a liquid) it does not evaporate like ammonia molecule (a gas), so that's why it doesn't smell. This also means that MEA is more difficult to remove from the hair and can remain on the scalp/hair after shampooing and continue oxidation In the case of Philip Martin's, the concentration of MEA in our color is the minimum that can be included in a professional color to guarantee its performance, plus Oleic Acid has been added to facilitate its removal.

Philip Martin's True Color contains Petrolatum. This is a substance (common name: stringy Vaseline) derived from the refining of petroleum lubricating oils, through various processes that guarantee its purity and safety, such that it can be used both in pharmaceutical products and in cosmetic products, in fact it is defined as white or refined petrolatum. Petrolatum used in cosmetic products, in fact, in addition to being compliant with the requirements of European Pharmacopoeia, also complies with the provisions of Italian and European cosmetics legislation. In Philip Martin's this ingredient is used as a viscosifier to stabilize the product and with a minimum concentration.

Yes, 2-hydroxy-1,4-naphthoquinone commonly called Lawsone is the pigment that allows Henna, Lawsonia inermis, to color hair. Our dye herbs do not contain metallic or artificial substances, however it is good practice to always carry out a skin sensitivity test.

We pay close attention to needs about alleged endocrine disruptors in cosmetics. All new raw materials are screened and ingredients we have already used are constantly evaluated Our goal is to ensure that our products are safe and do not contain endocrine disruptors. However, neither Philip Martin's nor other cosmetic companies are in a position to guarantee the absolute absence of this substance in their products.

Philip Martin's philosophy has always been focused on putting the hairdresser's health first, which is why it has always been committed and will always be committed to do not use products that are harmful to the health of the hairdresser such as formaldehyde and/or formaldehyde removers.

Of course. The expiry when the product is closed is approximately 3 years. When opened, the product has a shelf life ranging from 6 to 12 months. The expiry is written on the package under the indication Pao.

The Pao (Period After Opened) is the shelf life of the product after opening, indicated on each product, it never exceeds 6 or 12 months, after which the product must be replaced with a new one.

Philip Martin's does not guarantee the goodness of the product after this period. Obviously depending on how well the product is stored it could be good even after this period.

They are all manufactured in Italy, precisely in Veneto between Padua and Vicenza.

Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Nor Philip Martin's nor are other cosmetic companies in a position to provide the certainty of the absolute absence of this substance in their products.

Since Philip Martin's cosmetic products are completely safe, there are no particular contraindications to their use during pregnancy. To guarantee safety, all Philip Martin's cosmetic products comply with European Regulation 1223/2009 and the main international regulations and are evaluated by professional safety assessors. In case of doubts, for any intolerances or questions, we suggest contacting your doctor.

The mixture Methylisothiazolinone (MIT) and Methylchloroisothiazolinone (MCIT) is used in cosmetics as a preservative to counteract the development of microorganisms. Following the observation of an increase in allergic reactions to MIT, the use of this mixture has been banned in leave-in cosmetics by Regulation 1003/2014. This preservative is not used in Philip Martin's products.

The decision to use plastic compared to other types of materials is due to its greater ease of use by the end customer. Furthermore, for recycling glass requires using a greater amount of energy than plastic, plus glass has a much longer decomposition time than plastic. As for paper, it comes from forests managed correctly and responsibly Martin's is committed to researching increasingly eco-sustainable materials for the planet.

Allergy is a response of the immune system, the body's natural defense system, to substances that are recognized by it as foreign and therefore dangerous. If in the past you have observed sensitization reactions following the use of cosmetic products and you want to ensure that such episodes do not repeat with the use of our products, we suggest you contact your doctor, who will be able to carry out in-depth and detailed assessments. If you have allergies and have identified the substances that cause your allergy (through medical tests), to avoid coming into contact with these substances, you can check for the presence of substances in the list of ingredients on the product packaging before using. purchase or use the product.

Yes, all Philip Martin's cosmetic products are safe. Safety to protect consumer health is guaranteed by compliance with European Regulation 1223/2009 and of the main international regulations, which for this purpose provide a series of rules and limitations based on solid scientific principles.

In each product label right at the front we have listed the first ingredients of the INCI, i.e. those which are present in the greatest percentage in that product, then at the back the complete list of ingredients. You will also find all the ingredients on the official website www.philipmartins.it and in the sub-sites.

The word “inci”, increasingly mentioned in relation to cosmetic products, is actually an acronym which stands for International Nomenclature of Cosmetic Ingredients: in other words, it is the list of basic ingredients of cosmetic products often abbreviated to international acronyms. Normally, the label of a product reports, after the name, the most important active ingredients contained in it, i.e. those with the highest concentration. We are the only company to put the first ingredients of the INCI in front.

The pH of the products vary based on the type of product and the function it performs. For example, a shampoo ranges from ph. 4 to 5 ,5 ph. You can contact us for further information.

Of course. From the beginning the founder wanted to conceive organic products, with a green philosophy, precisely for this sense of well-being that he wanted to offer the name of its children to the company, to indicate the nature of the product.

No. Only Philip Martin's salons and institutes will have the professional format available to them.

Absolutely yes, the color change does not affect the performance of the product.

We have protocols in the case of skin, hair and skin anomalies. Please contact one of our stores to get a precise diagnosis for your problem .

Products should be stored away from sources of color.

Palm oil is present in some Philip Martin's products, this is because some of its characteristics are unique. Our philosophy has always been that of respect the health of people and the planet, which is why we only use RSPO certified palm oil.

You can send your CV to desk@philipmartins.it .

You can send an email to desk@philipmartins.it .

Write to us at desk@philipmartins.it

At the top right you will find an item “My data”.

In your account.

Going to the official website www.philipmartins.it below, under Subscribe to the newsletter.

Sure. Just click on the email received and press unsubscribe.

Our products are distributed throughout Italy through our partners. We can gladly explore the possibility for some areas that are still free. Write to desk@philipmartins. it.

You can try to refresh the site, then check the line. Lastly, turn the device off and on again. Then try again. If the problem persists we recommend that you contact a technician. If the problem is only on our site, then send an email to desk@philipmartins.it, with all your details so we can call you back.

In general all national orders are processed in a maximum of 3 working days, abroad we have variable delivery times depending on the distance.

Shipping to Italy is free. Shipping to CEE countries + Vatican City + Switzerland + Albania costs € .25,00.

We ship to Italy, Albania, Andorra, Austria, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.

You can find the details in your account and in the email that will be sent to you.

You can send an email to desk@philipmartins.it with your order number, name and surname with which sent the order.

We don't send free samples from our site, but you can go to any salon or Philip Martin's Institute around the world to try them.

No, we do targeted promotions and giveaways depending on the season.

It must never be collected, but refused to the courier. It will return to us and we will send it back intact.

Sure. The Customer who for any reason is not satisfied with the purchase made has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the goods. To exercise the right of withdrawal the Customer must complete the form on the site. In this communication the Customer must also communicate your IBAN code, correct and complete with every detail necessary to credit the amount to be refunded. The shipping costs for returning the products are the responsibility of the Customer. The products must be returned intact and in the original packaging. If the Seller finds damage and/or breakages to the goods returned by the Customer, or if he verifies that the withdrawal has been exercised after the deadline of 10 working days from receipt of the goods, the right of withdrawal cannot be exercised, the Seller will not refund the purchase price and will make the product available to the Customer, who may take it back at his own expense. If all the conditions for valid withdrawal exist, and the returned goods are found to be intact, the Seller will do so within 30 working days of receipt of the goods upon refund of the price to the customer, via bank transfer.

Proceed with the return with the requested by filling out the form on the site.

Proceed with the return with the requested form by filling out the form on the site.

No. If you bought from one of our centres, you must contact the center and make arrangements with them.

The discount code is used during the purchase at the time of payment. Enter the code in the appropriate form by typing it carefully, then the system does all by itself.

If the code doesn't work, it means that it is no longer active and therefore the promotion has expired. Look carefully the expiry date of the promotions, otherwise you can send an email to desk@philipmartins.it and we will give you a response quickly.

Usually only one code is used at a time, so discount codes cannot be combined.

No. The company policy is based on the idea that we give Philip Martin's hairdressers special treatment, so you will find products with a significant savings.

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