Question 1

What is the origin of the name Philip Martin's and how is it pronounced?

Accepted Answer

Philip derives from the name of the founder's first son, Filippo, while Martin derives from the name of his daughter Martina. The third son Tommaso, gives the name to the Tommy's line and now this year it also gives its name to Philip Martin's Academy: Tommy's Academy.
Pronounced “Filip Martins”.

Question 2

Where are Philip Martin's products manufactured? Are they Made in Italy?

Accepted Answer

All Philip Martin's products are made in Italy, precisely in Veneto, by Italian producers. Precisely for this reason we decided to put MADE OF ITALY in the logo , taking stylistic license to make it clear that the products are all products of Italy, made in Italy, by Italians.

Question 3

What are the philosophy and values ​​of the Philip Martin's brand?

Accepted Answer

The philosophy is based on 5 fundamentals well present and shared by all men and women Philip Martin's:
THE BIO-ORGANIC. inebriating balance between nature and science in innovative, patented and certified plant formulation complexes. Natural and functional active ingredients, researched to make the product perform.
THE GREEN. Bio-compatibility, respect for the environment and social responsibility are contained in the perfect combination of Bio-Organic active ingredients and Green chemistry. A union that makes each product effective, without the use of toxic substances.
THE SENSORIALITY of Philip Martin's is a journey in which taste, smell and the resulting sensations lead the person to dream and relive unique moments. The resulting pleasure is the soul of the company's creations.
LUXURY. The pleasant moment, the well-being of one's body and mind, the pride in looking at oneself in the mirror: Philip Martin's brings luxury, intrinsic to each of us, with sublime blends.
UNIQUENESS. Philip Martin's is not just a product, but a system that includes evolution, growth, competence, ability in an engaging way and with a strong personality. The training, consultancy, philosophy and concept store are designed to make each journey unique.

Question 4

Are Philip Martin's products tested on animals?

Accepted Answer

Philip Martin's does not carry out or commission tests on animals, in accordance with the provisions of European legislation, European Regulation 1223/2009 on cosmetic products. The guidelines of The EU also believe that the use of the wording “cruelty free” may imply that other companies are not and is therefore considered misleading. It is important to underline that logos depicting “bunny/cruelty free”, for which use is often registration with certain private bodies is required, they are not mandatory or necessary to guarantee compliance with current legislation.

Question 5

Is it possible to receive assistance on choosing Philip Martin's products?

Accepted Answer

Of course. We have created an email to which our technicians will answer all questions relating to product assistance both Skin Care and Hair Care: desk@philipmartins.it

Question 6

Does Philip Martin's organize courses for professionals?

Accepted Answer

Of course, we have created an academy called Tommy's Academy this year, in which we organize courses for hairdressers and courses for beauticians. Each professional is accompanied on the use of products, the technical support part, on the stimulation of their creativity with stylistic courses, on massages dedicated to each cosmetic line, for beauticians

Question 7

Do Philip Martin's products contain allergens?

Accepted Answer

Some products contain fragrances that contain allergens. They are written behind each product package. For particular questions, please ask for more information by writing to technicalsupport@philipmartins .it.

Question 8

Do Philip Martin's products contain gluten?

Accepted Answer

We cannot exclude that some products, especially during some manufacturing phases, have been contaminated by ingredients that contain gluten. However, no link has been demonstrated between skin absorption and celiac disease.

Question 9

Do Philip Martin's products contain parabens?

Accepted Answer

You will not find parabens in any Philip Martin's product. The parabens used to preserve the products have been replaced by naturally derived ingredients such as vitamin C and E. As you will see, the Pao (Period after open) i.e. the shelf life of the product after opening, indicated on each product, never exceeds 6 or 12 months, after which the product must be replaced with a new one. This indicates lack of parabens that last for years, but are considered by us to be harmful chemicals.

Question 10

Do Philip Martin's products contain silicones?

Question 11

Do Philip Martin's products contain SULFATES?

Accepted Answer

We do not use SLS or SLES in our shampoo. However, we do use Coco-Glucoside, Sodium Cocoyl Isethionate and many other surfactants derived from babassu and coconut These are all foaming ingredients used for cleaning and therefore have similar functions. The difference is that the starting ingredients used to make these foaming ingredients are of the vegetable type (coconut or babassu).

Question 12

Do Philip Martin's products contain nickel?

Accepted Answer

Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Nor Philip Martin's nor are other cosmetic companies in a position to provide the certainty of the absolute absence of this substance in their products.

Question 13

Do Philip Martin's products contain perfume?

Accepted Answer

Yes, Philip Martin's products contain perfumes. An element that distinguishes our brand is Sensory, this makes the beauty routine and professional treatments a moment unforgettable.

Question 14

Do Philip Martin's products contain alcohol?

Accepted Answer

Some Philip Martin's products contain alcohol, this is essential in some formulations to solubilise active ingredients or resins. Our formulas are perfectly balanced so as not to cause damage to the stem and skin.

Question 15

Do Philip Martin's products contain nanomaterials?

Accepted Answer

No our products do not contain nanomaterials.

Question 16

Do Philip Martin's products contain preservatives?

Accepted Answer

Yes, our products contain preservatives. Any product containing water is at risk of microbial contamination. To prevent this eventuality we use food preservatives and, in any case permitted by the European Regulation.

Question 17

Do Philip Martin's products contain UV protection?

Accepted Answer

Yes, although for hair products it is not possible to calculate a sun protection factor, expressed in the SPF value, as they are applied on the hair and not on the skin.

Question 18

Are Philip Martin's products natural or organic or organic?

Accepted Answer

Philip Martin's products contain both natural (in some specific cases from organic farming) and synthetic ingredients. From the synergy of both we obtain high performance , professional quality and optimal storage and stability conditions. The list of ingredients of each product can be consulted on the packaging or directly in the salon, with the support of the hairdresser. It is important to remember that there is no specific regulation that distinguishes natural products. organic from other categories of cosmetics. Natural/organic products fall within the EU definition of cosmetics and must therefore comply with the safety and product information requirements established by this standard. Contrary to common consumer perception, ingredients (and products ) “natural” or “organic” are not necessarily safer than those of “synthetic” origin.

Question 19

Are Philip Martin's products vegan?

Question 20

Do Philip Martin's products contain peanuts and/or tree nuts?

Accepted Answer

Peanut taken orally is often responsible for even serious allergic phenomena. The main nuts involved in food allergic reactions are almonds, hazelnut, walnut, cashew, pecan nut, Brazil nut, pistachio and macadamia nut. There are documented cases of cross-reactivity both between different nuts and with legumes As stated above, determining the presence or absence of ingredients derived from these substances requires extreme seriousness and caution. Although ingredients obtained from peanuts or tree nuts (e.g. almond oil) are present in some of our formulas, they are not added in the majority. of our products. In this second case, it is not possible for us to certify the complete absence of these substances. In the production of our cosmetics, a huge number of raw materials from different suppliers are used. The plants, locations and production processes are also varied. This complexity makes it impossible to guarantee that our products are 100% free of traces of substances capable of eliciting an allergic response in individuals sensitive to peanuts, tree nuts and legumes.

Question 21

Can hair dyes cause irritation or allergies?

Accepted Answer

In predisposed people, yes, as can any other type of substance. For this reason, those who know they are sensitive to certain ingredients can and must read with pay attention to the labels before using the product or report it to your hairdresser before the technical service. We recommend always proceeding with the skin sensitivity test, the method of execution of which is reported in detail on the packaging/leaflet of the Philip Martin's È hair colour It is important to avoid contact with dyes if adverse reactions, such as spots or itching, have appeared following the sensitivity test. It is important to avoid contact with dyes even if you have sensitive, irritated or damaged scalp or if they have already occurred. past reactions due to the use of hair dyes. All Philip Martin's colors contain explicit warnings and instructions for use on the label which, if followed scrupulously, allow you to minimize or avoid the risk of irritative or allergic reactions.

Question 22

If I have a food allergy to milk and dairy products, can I use Philip Martin's products?"

Accepted Answer

All Philip Martin's products do not contain milk proteins. Although food sensitivity to a certain substance does not necessarily imply the onset of an allergy skin to the same substance, however, it is not possible to exclude this possibility. In-depth assessments in this regard can only be carried out by medical personnel, therefore if you have any doubts, we suggest that you carefully read the list of ingredients on the product and ask your doctor for clarification and further information. curant.

Question 23

Can Philip Martin's colors be used during pregnancy or breastfeeding?

Accepted Answer

As regards the use of our hair dyes during pregnancy, we recommend following the advice of your gynaecologist. In fact, although the ingredients are selected for To ensure high skin tolerability, it must be considered that during pregnancy the sensitivity of the skin is greater and therefore there is an increased risk of a sensitization or allergy reaction even in women who have never had such problems. For this reason , we do not recommend the application of any hair dye in the first trimester of pregnancy and, as regards the other months, we defer to the opinion of the gynecologist: some recommend the use of natural dyes starting from the 4th month, others recommend them only after pregnancy and breastfeeding.

Question 24

Does Philip Martin's hair color contain PPD?

Accepted Answer

Paraphenylenediamine (PPD) is a hair dye used in oxidative coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following exposure. In the Organic Base Color and Color Split color lines it is contained in a minimal part in order to guarantee the final color result, Philip Martin's is working to eliminate PPD from the dyes it is not present in any of the nuances. In Philip Martin's products with the words “Contains phenylenediamines” or “Contains diaminobenzenes”, the presence of an amine is identified, this wording is reported even if PPD is not present inside the product any dye is derived from amines.

Question 25

Does Philip Martin's hair color contain RESORCIN?

Accepted Answer

RESORCIN is a hair dye used in oxidative coloring. It is also a contact allergen that can induce a delayed hypersensitivity reaction following In the Organic Base Color and Color Split color lines it is minimally contained in order to guarantee the final color result. Philip Martin's is working to eliminate RESORCIN from the dyes of nuances.

Question 26

Does Philip Martin's hair color contain AMMONIA?

Accepted Answer

Yes, in True Color. Ammonia is an alkalizer for hair used in oxidative coloring. This together with the oxidant helps to partially remove the natural color of the hair (melanin) to allow it to lighten up to 5 levels. After acting on the hair, ammonia evaporates easily, leaving the hair conditioned, producing healthy-looking hair with vibrant shine it is a product that is formed in the body due to the activity of many tissues, but mostly derives from the metabolism of food proteins and intestinal bacterial fermentations. It is also found in the food sector, given that it is a leavening agent used in pastry making. It should absolutely not be confused with Ammonia used for household cleaning even if they have a strong odor in common.

Question 27

Does Philip Martin's hair color contain MEA?

Accepted Answer

Yes, in Marmellatà and Glitch. MEA is a hair alkalizer used in oxidation coloring. main advantage of MEA is less chemical smell than ammonia, used at low concentration, there is no problem with color performance and hair protection. The MEA molecule is much larger (it is a liquid) it does not evaporate like ammonia molecule (a gas), so that's why it doesn't smell. This also means that MEA is more difficult to remove from the hair and can remain on the scalp/hair after shampooing and continue oxidation In the case of Philip Martin's, the concentration of MEA in our color is the minimum that can be included in a professional color to guarantee its performance, plus Oleic Acid has been added to facilitate its removal.

Question 28

Does Philip Martin's hair color contain PETROLATUM?

Accepted Answer

Philip Martin's True Color contains Petrolatum. This is a substance (common name: stringy Vaseline) derived from the refining of petroleum lubricating oils, through various processes that guarantee its purity and safety, such that it can be used both in pharmaceutical products and in cosmetic products, in fact it is defined as white or refined petrolatum. Petrolatum used in cosmetic products, in fact, in addition to being compliant with the requirements of European Pharmacopoeia, also complies with the provisions of Italian and European cosmetics legislation. In Philip Martin's this ingredient is used as a viscosifier to stabilize the product and with a minimum concentration.

Question 29

Does Philip Martin's Henna contain 2-hydroxy-1,4-naphthoquinone?

Accepted Answer

Yes, 2-hydroxy-1,4-naphthoquinone commonly called Lawsone is the pigment that allows Henna, Lawsonia inermis, to color hair. Our dye herbs do not contain metallic or artificial substances, however it is good practice to always carry out a skin sensitivity test.

Question 30

Are Philip Martin's products using ingredients that disrupt the endocrine system?

Accepted Answer

We pay close attention to needs about alleged endocrine disruptors in cosmetics. All new raw materials are screened and ingredients we have already used are constantly evaluated Our goal is to ensure that our products are safe and do not contain endocrine disruptors. However, neither Philip Martin's nor other cosmetic companies are in a position to guarantee the absolute absence of this substance in their products.

Question 31

Is formaldehyde or formaldehyde removers used in Philip Martin's products?

Accepted Answer

Philip Martin's philosophy has always been focused on putting the hairdresser's health first, which is why it has always been committed and will always be committed to do not use products that are harmful to the health of the hairdresser such as formaldehyde and/or formaldehyde removers.

Question 32

Do Philip Martin's products have an expiry date?

Accepted Answer

Of course. The expiry when the product is closed is approximately 3 years. When opened, the product has a shelf life ranging from 6 to 12 months. The expiry is written on the package under the indication Pao.

Question 33

What does the PAO indicate?

Accepted Answer

The Pao (Period After Opened) is the shelf life of the product after opening, indicated on each product, it never exceeds 6 or 12 months, after which the product must be replaced with a new one.

Question 34

What happens if I use Philip Martin's products after the deadline indicated by the PAO?

Accepted Answer

Philip Martin's does not guarantee the goodness of the product after this period. Obviously depending on how well the product is stored it could be good even after this period.

Question 35

Where are Philip Martin's products manufactured?

Accepted Answer

They are all manufactured in Italy, precisely in Veneto between Padua and Vicenza.

Question 36

Do Philip Martin's products contain nickel?

Accepted Answer

Nickel is a heavy metal present in many commonly used objects and foods and can only be present in cosmetics in technically unavoidable traces. Nor Philip Martin's nor are other cosmetic companies in a position to provide the certainty of the absolute absence of this substance in their products.

Question 37

Can I use Philip Martin's products during pregnancy or while breastfeeding?

Accepted Answer

Since Philip Martin's cosmetic products are completely safe, there are no particular contraindications to their use during pregnancy. To guarantee safety, all Philip Martin's cosmetic products comply with European Regulation 1223/2009 and the main international regulations and are evaluated by professional safety assessors. In case of doubts, for any intolerances or questions, we suggest contacting your doctor.

Question 38

Philip Martin's products contain Methylisothiazolinone and Methylchloroisothiazolinone

Accepted Answer

The mixture Methylisothiazolinone (MIT) and Methylchloroisothiazolinone (MCIT) is used in cosmetics as a preservative to counteract the development of microorganisms. Following the observation of an increase in allergic reactions to MIT, the use of this mixture has been banned in leave-in cosmetics by Regulation 1003/2014. This preservative is not used in Philip Martin's products.

Question 39

Why is this type of packaging used?

Accepted Answer

The decision to use plastic compared to other types of materials is due to its greater ease of use by the end customer. Furthermore, for recycling glass requires using a greater amount of energy than plastic, plus glass has a much longer decomposition time than plastic. As for paper, it comes from forests managed correctly and responsibly Martin's is committed to researching increasingly eco-sustainable materials for the planet.

Question 40

I suffer from skin allergies, can I use Philip Martin's products without problems?"

Accepted Answer

Allergy is a response of the immune system, the body's natural defense system, to substances that are recognized by it as foreign and therefore dangerous. If in the past you have observed sensitization reactions following the use of cosmetic products and you want to ensure that such episodes do not repeat with the use of our products, we suggest you contact your doctor, who will be able to carry out in-depth and detailed assessments. If you have allergies and have identified the substances that cause your allergy (through medical tests), to avoid coming into contact with these substances, you can check for the presence of substances in the list of ingredients on the product packaging before using. purchase or use the product.

Question 41

Are Philip Martin's products safe?

Accepted Answer

Yes, all Philip Martin's cosmetic products are safe. Safety to protect consumer health is guaranteed by compliance with European Regulation 1223/2009 and of the main international regulations, which for this purpose provide a series of rules and limitations based on solid scientific principles.

Question 42

Where can I read the list of ingredients of Philip Martin's products?

Accepted Answer

In each product label right at the front we have listed the first ingredients of the INCI, i.e. those which are present in the greatest percentage in that product, then at the back the complete list of ingredients. You will also find all the ingredients on the official website www.philipmartins.it and in the sub-sites.

Question 43

What does INCI list mean?

Accepted Answer

The word “inci”, increasingly mentioned in relation to cosmetic products, is actually an acronym which stands for International Nomenclature of Cosmetic Ingredients: in other words, it is the list of basic ingredients of cosmetic products often abbreviated to international acronyms. Normally, the label of a product reports, after the name, the most important active ingredients contained in it, i.e. those with the highest concentration. We are the only company to put the first ingredients of the INCI in front.

Question 44

What is the pH of Philip Martin's products?

Accepted Answer

The pH of the products vary based on the type of product and the function it performs. For example, a shampoo ranges from ph. 4 to 5 ,5 ph. You can contact us for further information.

Question 45

How do you read the INCI list?

Accepted Answer

The first ingredients have a higher concentration percentage, gradually leading up to the last one which has the lowest concentration.

Question 46

Can Philip Martin's products be considered safe even when used by children?

Accepted Answer

Of course. From the beginning the founder wanted to conceive organic products, with a green philosophy, precisely for this sense of well-being that he wanted to offer the name of its children to the company, to indicate the nature of the product.

Question 47

Are professional format products for sale via e-commerce?

Accepted Answer

No. Only Philip Martin's salons and institutes will have the professional format available to them.

Question 48

The product has changed color, can I still use it?

Accepted Answer

Absolutely yes, the color change does not affect the performance of the product.

Question 49

I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?"

Accepted Answer

We have protocols in the case of skin, hair and skin anomalies. Please contact one of our stores to get a precise diagnosis for your problem .

Question 50

How are Philip Martin's products stored?

Accepted Answer

Products should be stored away from sources of color.

Question 51

Do Philip Martin's products contain palm oil?

Accepted Answer

Palm oil is present in some Philip Martin's products, this is because some of its characteristics are unique. Our philosophy has always been that of respect the health of people and the planet, which is why we only use RSPO certified palm oil.

Question 52

What is meant by "synthetic" ingredient?

Accepted Answer

Synthetic means that it has been synthesized, that is, it has undergone a modification process based on synthesis, therefore chemically in the laboratory.

Question 53

How can I apply to work at Philip Martin's?

Accepted Answer

You can send your CV to desk@philipmartins.it .

Question 54

I am a blogger/journalist, how can I receive information or collaborate with you?"

Accepted Answer

You can send an email to desk@philipmartins.it .

Question 55

Does your question not fit any of the above?

Accepted Answer

Write to us at desk@philipmartins.it

Question 56

Where can I change my registration data?

Accepted Answer

At the top right you will find an item “My data”.

Question 57

How do I reset my login password?

Accepted Answer

In your account.

Question 58

How can I receive the Newsletter?

Accepted Answer

Going to the official website www.philipmartins.it below, under Subscribe to the newsletter.

Question 59

Can I unsubscribe from the Newsletter?

Accepted Answer

Sure. Just click on the email received and press unsubscribe.

Question 60

I would like to distribute Philip Martin's products. It's possible?

Accepted Answer

Our products are distributed throughout Italy through our partners. We can gladly explore the possibility for some areas that are still free. Write to desk@philipmartins. it.

Question 61

Can I request a commercial offer for large quantities?

Accepted Answer

For a precise answer, please send an email with the quantities to desk@philipmartins.it.

Question 62

Where can I find the list of Philip Martin's Salons?

Question 63

I can't view the site correctly, what can I do?"

Accepted Answer

You can try to refresh the site, then check the line. Lastly, turn the device off and on again. Then try again. If the problem persists we recommend that you contact a technician. If the problem is only on our site, then send an email to desk@philipmartins.it, with all your details so we can call you back.

Question 64

What are the delivery times?

Accepted Answer

In general all national orders are processed in a maximum of 3 working days, abroad we have variable delivery times depending on the distance.

FAQ

Frequently Asked Questions

What is the origin of the name Philip Martin's and how is it pronounced?

Where are Philip Martin's products manufactured? Are they Made in Italy?

What are the philosophy and values ​​of the Philip Martin's brand?

Are Philip Martin's products tested on animals?

Is it possible to receive assistance on choosing Philip Martin's products?

Does Philip Martin's organize courses for professionals?

Do Philip Martin's products contain allergens?

Do Philip Martin's products contain gluten?

Do Philip Martin's products contain parabens?

Do Philip Martin's products contain silicones?

Do Philip Martin's products contain SULFATES?

Do Philip Martin's products contain nickel?

Do Philip Martin's products contain perfume?

Do Philip Martin's products contain alcohol?

Do Philip Martin's products contain nanomaterials?

Do Philip Martin's products contain preservatives?

Do Philip Martin's products contain UV protection?

Are Philip Martin's products natural or organic or organic?

Are Philip Martin's products vegan?

Do Philip Martin's products contain peanuts and/or tree nuts?

Can hair dyes cause irritation or allergies?

If I have a food allergy to milk and dairy products, can I use Philip Martin's products?"

Can Philip Martin's colors be used during pregnancy or breastfeeding?

Does Philip Martin's hair color contain PPD?

Does Philip Martin's hair color contain RESORCIN?

Does Philip Martin's hair color contain AMMONIA?

Does Philip Martin's hair color contain MEA?

Does Philip Martin's hair color contain PETROLATUM?

Does Philip Martin's Henna contain 2-hydroxy-1,4-naphthoquinone?

Are Philip Martin's products using ingredients that disrupt the endocrine system?

Is formaldehyde or formaldehyde removers used in Philip Martin's products?

Do Philip Martin's products have an expiry date?

What does the PAO indicate?

What happens if I use Philip Martin's products after the deadline indicated by the PAO?

Where are Philip Martin's products manufactured?

Do Philip Martin's products contain nickel?

Can I use Philip Martin's products during pregnancy or while breastfeeding?

Philip Martin's products contain Methylisothiazolinone and Methylchloroisothiazolinone

Why is this type of packaging used?

I suffer from skin allergies, can I use Philip Martin's products without problems?"

Are Philip Martin's products safe?

Where can I read the list of ingredients of Philip Martin's products?

What does INCI list mean?

What is the pH of Philip Martin's products?

How do you read the INCI list?

Can Philip Martin's products be considered safe even when used by children?

Are professional format products for sale via e-commerce?

The product has changed color, can I still use it?

I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?"

How are Philip Martin's products stored?

Do Philip Martin's products contain palm oil?

What is meant by "synthetic" ingredient?

How can I apply to work at Philip Martin's?

I am a blogger/journalist, how can I receive information or collaborate with you?"

Does your question not fit any of the above?

Where can I change my registration data?

How do I reset my login password?

How can I receive the Newsletter?

Can I unsubscribe from the Newsletter?

I would like to distribute Philip Martin's products. It's possible?

Can I request a commercial offer for large quantities?

Where can I find the list of Philip Martin's Salons?

I can't view the site correctly, what can I do?"

What are the delivery times?

How much is shipping?

Which countries are shipped to?

How do I track an order?

What do I do if I don't receive the order?

Can I receive free samples of Philip Martin's products?

Can I receive a catalog of Philip Martin's products?

Am I entitled to freebies or discounts for large orders?

What do you do if the package has signs of tampering or break-ins?

Is it possible to return a product purchased online that is believed to be defective?

What should I do if I receive a different product than the one I ordered?

Can I partially or totally withdraw from my order?

Is it possible to exchange a product purchased in a center from your site?

Is it possible to exchange a product purchased online at a point of sale?

How do I use a promotional code or discount coupon?

What are the philosophy and values of the Philip Martin's brand?

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