Return Conditions
Right of Withdrawal
Any Customer who, for any reason, is not satisfied with their purchase has the right to withdraw from the contract without penalty and without specifying the reason, within 10 working days of receiving the goods.
To exercise the right of withdrawal, the Customer must send a written communication by registered mail with acknowledgement of receipt to the following address: PHILIP MARTIN'S, with operational headquarters in Altavilla Vicentina (VI) in Via Brenta, 34.
In this communication, the Customer must also provide their IBAN code, correct and complete with all the details necessary for crediting the amount to be refunded.
Shipping costs for returning products are the responsibility of the Customer. Products must be returned intact and in their original packaging. If the Seller finds damage and/or breakages to the goods returned by the Customer, or if it determines that the withdrawal was exercised after 10 working days from receipt of the goods, the right of withdrawal cannot be exercised. The Seller will not refund the purchase price and will make the product available to the Customer, who may take it back at their own expense.
If all the conditions for a valid withdrawal are met, and the returned goods are found to be intact, the Seller will refund the price to the customer via bank transfer within 30 working days of receiving the goods.
Order Delivery
Orders placed during office hours (Monday to Friday, 9:00 AM to 1:00 PM) will be processed the same day. Deliveries are not made on Saturdays, Sundays, and holidays, and will be made on the next business day.
Delivery times are 2/3 working days.
Deliveries are made via BRT Bartolini courier for deliveries in Italy and via DHL for deliveries abroad.
The cost of domestic shipping is covered by PHILIP MARTIN'S.
The shipping cost for customers in the EEC + Switzerland + Vatican City + Albania is €25.00.
The shipping cost for customers to the REST OF THE WORLD is €50.00.
If the courier's various delivery attempts and attempts to contact the customer are unsuccessful, the goods will be returned to PHILIP MARTIN'S and the amount paid by the customer will be retained.
Upon delivery, the Customer must verify the contents, conformity, and condition of the products. If the package is severely damaged to the point that the contents may be damaged, the Customer may refuse delivery of the goods by indicating "I REFUSE THE GOODS DUE TO DAMAGED PACKAGING" on the courier's delivery note.
In any case, any complaint must be formally sent to desk@philipmartins.it within 72 hours of receiving the delivery, indicating the order number, the reason for the complaint, and attaching photographic material.
After 72 hours from receipt of delivery, the goods are considered fully accepted by the Customer and no claims can be made against the Seller.
PHILIP MARTIN'S reserves the right to refuse, suspend or cancel, at its sole discretion, delivery or the fulfillment of any of its obligations under the sales contract, in the event of alleged fraud, default or violation by the Customer of obligations assumed towards PHILIP MARTIN'S under previous orders and/or sales contracts.
Return and Exchange of Products
Within 10 business days of receiving the purchased goods, any consumer who is dissatisfied with their purchase has the right to withdraw from the contract without penalty and without specifying the reason. They must therefore send us written notification by registered letter with acknowledgement of receipt or, as provided for by Article 5, No. 4 of Legislative Decree No. 185/1999, to:
PHILIP MARTIN'S Srl
Via Brenta 34
36077 Altavilla Vicentina (VI)
Within the aforementioned 10-day period, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:
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Returned goods must be perfectly intact and in their original packaging.
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Applying labels or adhesive tape to the original product packaging or to the product itself is prohibited.
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Until it arrives at the PHILIP MARTIN'S headquarters, the shipment is under the full responsibility of the customer.
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The related shipping costs for returning the goods are the responsibility of the customer-consumer.
PHILIP MARTIN'S will not be liable in any way for damage or theft/loss of products returned via uninsured shipments, nor will it under any circumstances collect packages paid for by cash on delivery or postage collect.
If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid, excluding any repair costs for damage found to the original packaging, no later than 30 days from the date of receipt of the written communication and the goods by the consumer by reversing the amount charged for the purchase of the goods (therefore excluding shipping costs) to the credit card or by bank transfer (in this case the customer will take care to provide his/her bank details).
Do you want to request a return or exchange for purchased products?
Fill out the contact form below.
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