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Right of withdrawal

Right of withdrawal

The Customer who for any reason is not satisfied with the purchase, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the goods.

To exercise the right of withdrawal, the Customer must send a written communication by registered letter with acknowledgment of receipt to the following address: PHILIP MARTIN'S, with operational headquarters in Altavilla Vicentina (VI) in Via Brenta, 34.

In this communication, the Customer must also communicate their IBAN code, correct and complete with every detail necessary for the credit of the amount to be refunded.

The shipping costs for returning the products are charged to the customer. The products must be returned intact and in their original packaging. If the Seller finds damage and / or breakages of the goods returned by the Customer, or if he verifies that the withdrawal has been exercised after 10 working days from receipt of the goods, the right of withdrawal cannot be exercised, the Seller will not refund the purchase price and will make the product available to the Customer, who can take it back at their own expense and care.

If all the conditions for a valid withdrawal are met, and the returned goods are found to be intact, the Seller will refund the price to the customer by bank transfer within 30 working days from receipt of the goods.


Orders placed during office hours (Monday to Friday, from 9:00 to 13:00) will be processed on the same day. Deliveries are not made on Saturdays and Sundays and on holidays, therefore they are made on the next working day.

Delivery times are 2/3 working days.

Deliveries are made by BRT Bartolini courier for deliveries in Italy and with DHL for deliveries abroad.

The cost of national shipping is borne by PHILIP MARTIN'S.

The cost of shipping for CEE + Switzerland + Vatican City + Albania customers is € 25.00.

The cost of shipping for REST OF THE WORLD customers is € 50.00.

If the various delivery and contact attempts of the courier to the customer are unsuccessful, the goods will be taken back by PHILIP MARTIN'S and the amount paid by the customer will be retained.

Upon delivery, the Customer must check the content, compliance and status of the products. If the package is seriously damaged to the point that a consequent damage to the contents can also be assumed, the Customer can refuse delivery of the goods by indicating on the courier's transport document the words "I REFUSE THE GOODS FOR DAMAGED PACKAGING".

Any complaint must in any case be formally sent to no later than the maximum term of 72 hours from receipt of delivery, indicating the order number, the reason for the complaint and accompanying the same with photographic material.

After 72 hours from taking charge of the delivery, the goods are understood as fully accepted by the Customer and nothing can be claimed from the Seller.

PHILIP MARTIN'S reserves the right to refuse, suspend or cancel, at its own discretion, the delivery or the fulfillment of any of the obligations deriving from the sales contract, in the event of alleged fraud, default or violation by the Customer of obligations assumed towards PHILIP MARTIN'S with previous orders and / or sales contracts.

Returns and Exchanges

Within 10 working days from the day of receipt of the purchased goods, the consumer who is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. You will therefore have to send us a written communication by registered letter with acknowledgment of receipt or also, as required by art. 5 n. 4 of Legislative Decree n ° 185/1999 to:


Via Brenta 34

36077 Altavilla Vicentina (VI)

Within the aforementioned term of 10 days, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:

  • The returned goods must be perfectly intact and in their original packaging.

  • The application of labels or adhesive tapes on the original product packaging or on the product itself is prohibited.

  • Until arrival at the PHILIP MARTIN'S headquarters, the shipment is under the full responsibility of the customer.

  • The relative transport costs for the return of the goods are charged to the customer-consumer.

PHILIP MARTIN'S will not be liable in any way for damage or theft / loss of products returned by uninsured shipments nor will in any case collect parcels on delivery or carriage forward.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will reimburse the sums already paid, without prejudice to any repair costs for damage to the original packaging, no later than 30 days from the date of receipt of the written communication and goods by the consumer through the transfer procedure of the amount charged for the purchase of the goods (therefore excluding shipping costs) on the credit card or by bank transfer (in this case the customer will take care to communicate his bank details) .


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